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Customer Service Frequently Asked Questions
Financing
 Who do I contact for questions regarding payments if I financed through Citibank USA, NA?
Who do I contact for questions regarding payments if I financed through MBNA?
Who do I contact regarding payments if I financed through Household Financial Services?
Who do I contact regarding payments if my account was sold to EMCC?
Who do I contact regarding payments if my account was sold to Computer Finance LLC?
Who do I contact regarding payments if I financed through CitiGroup USA, NA?
Warranty
How do I register my computer for the limited warranty?
Where can I find information regarding Gateway's Warranty policies?
Where can I find information on upgrading my Gateway system warranty?
How can I find out how much time I have left on my system warranty?
Order/Account Information
Where do I direct questions about orders placed through the Gateway Accessory Store?
How do I return an item purchased from Gateway?
Do you have a Gateway Accessory Store order and need information regarding a return of an item?
How do I get a copy of my order invoice?
How do I get a copy of my packing slip?
How do I track my order?
How do I get removed from phone calls, mailings or email?
How do I update my account information (phone, email, address)?
What do I do if my Order is incorrect or damaged?
What am I being charged for shipping?
Will I be charged sales tax?
Support
How do I get technical support for a Gateway computer rented through Rent Way?
How do I contact Gateway for International support?
AOL
If I am already an AOL member, can I take advantage of Gateway's bundled year of AOL with my computer purchase?
Training
How do I schedule my training class in the country store?
Who do I contact for questions regarding my one-year of online training?
Your:)Ware
What is Your:)WareSM?
How is my computer trade-in value determined?
What about shipping and handling costs?
Can I get money back but not purchase a new computer?
General Information
Who can I contact to receive a donation from Gateway?
How do I request an Investor Relations Packet?
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